Customer Support

Weedot is the global blockchain software development company behind one of the world’s largest blockchain software company by providing best services, serving a greater mission to accelerate Blockchain and cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain Development industry and contribute to the crypto-currency revolution that is changing the world?

Responsibility

• As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• You will escalate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team working attitude and behavior within the team and other departments in the company

Requirements:

• 2-3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Excellent verbal and written professional English and your respective native language skills
• Great at multitasking, prioritizing, and managing time effectively.
• You must have a fast internet connection (5mpbs broadband internet connection at least)
• Knowledge or interest in blockchain/digital assets/fin-tech industry .
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Working at Weedot:

• Do something meaningful; Be a part of the future of finance technology and a leading company in the industry
• Fast-moving, challenging, and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, casual work attire

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.